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Bruner II, G. C.; James, K.; Hensel, P. J. (2001). Marketing scales handbook: A compilation of multi-item measures. Vol. 3. Chicago: American Marketing Association. [941 fulltext instruments] UTA location and call number
Affect
(general).
(1987).
Stuart, E.W.; Shimp, T.A.; Engle, R.W.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 3.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Affect
(music).
(1984).
Dillon, W.R.; Mulani, N.; Frederk, D.G.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 4-6.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Affect
intensity (measure). [AIM].
(1984).
Larsen, R.J.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 7-9.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Affective
Response (Evaluation of Service Environment).
(1997).
Hui, M.K.; Dube, L.; Chebat, J.C.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 10.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Affective
response (negative). [PANAS].
(1988).
Watson, D.; Clark, L.A.; Tellegen, A.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 11-12.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Affective
response (negative).
(1995).
Price, L.L.; Arnould, E.J.; Tierney, P.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 13.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Affective
response (negative).
(1995).
Derbaix, C.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 14.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Affective
response (negative).
(1995).
Derbaix, C.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 15.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Affective
response (negative).
(1996).
Murray Jr, J.P.; Dacin, P.A.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 16-17.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Affective
response (positive).
(1995).
Taylor, S.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 18.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Affective
response (positive). [PANAS].
(1988).
Watson, D.; Clark, L.A.; Tellegen, A.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 19-21.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Affective
response (positive).
(1995).
Price, L.L.; Arnould, E.J.; Tierney, P.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 22-23.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Affective
response (positive).
(1995).
Derbaix, C.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 24.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Affective
response (positive).
(1995).
Derbaix, C.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 25.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Affective
response (positive).
(1996).
Murray Jr, J.P.; Dacin, P.A.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 26-27.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Affective
Response to Waiting.
(1997).
Hui, M.K.; Dube, L.; Chebat, J.C.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 28.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Air
pollution (social norms).
(1997).
Osterhus, T.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 29.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Alienation
(consumer).
(1990).
Singh, J.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 30-31.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Amused.
(1985).
Asmus, E.P.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 32-33.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Anger.
(1994).
Taylor, S.; Claxton, J.D.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 34-35.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Anticipated Interaction with Salesperson.
(1997).
Ramsey, R.P.; Sohi, R.S.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 36.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Anticipated negative consequences.
(1996).
Griffin, M.; Babin, B.J.; Attaway, J.S.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 37.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Anxiety
state.
(1996).
Pham, M.T.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 38.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Anxious.
(1994).
Taylor, S.; Claxton, J.D.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 39-40.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Arousal.
(1995).
Broach, V.C.,J.r.; Page Jr, T.J.; Wilson, R.D.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 41.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Arousal.
(1993).
Mehrabian, A.; Russell, J.A.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 42-44.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Arousal.
(1995).
Darden, W.R.; Babin, B.J.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 45.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Arousal.
(1993).
Mano, H.; Oliver, R.L.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 46-47.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
toward complaining (personal norms).
(1982).
Richins, M.L.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 48-49.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
toward cosmetic pharmaceuticals.
(1995).
Petroshius, S.M.; Titus, P.A.; Hatch, K.J.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 50.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
toward coupon use.
(1994).
Mittal, B.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 51.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
toward drug use.
(1996).
Schoenbachler, D.D.; Whittler, T.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 52.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
Toward New Uses for Product.
(1994).
Wansink, B.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 53-54.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
toward nicotine patch.
(1996).
Keller, P.A.; Block, L.G.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 55.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
toward ordering option.
(1994).
Dabholkar, P.A.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 56.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
toward political candidate.
(1997).
Pinkleton, B.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 57-58.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
toward store background music.
(1992).
Baker, J.; Levy, M.; Grewal, D.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 59-60.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
Toward the Act (Semantic Differential).
(1980).
Fishbein, M.; Ajzen, I.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 61-64.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
Toward the Bank.
(1997).
Hui, M.K.; Dube, L.; Chebat, J.C.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 65.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
Toward the Brand.
(1994).
Putrevu, S.; Lord, K.R.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 66.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
Toward the Brand.
(1994).
Peracchio, L.A.; Meyers-Levy, J.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 67-68.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
Toward the Brand (Food).
(1994).
Prasad, V.K.; Smith, L.J.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 69.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
Toward the Brand (Status).
(1997).
Rosenberg, E.; Pieters, R.; Wedel, M.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 70.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
Toward the Brand (Unipolar).
(1994, 1996).
LaTour, M.S.; Henthorne, T.; Snipes, R.L.; Bliss, S.J.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 71-72.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
Toward the Brand Name.
(1994).
Schmitt, B.H.; Pan, Y.; Tavassoli, N.T.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 73.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
Toward the Business (Originality).
(1995).
Homer, P.M.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 74.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
Toward the Business (Overall).
(1995).
Homer, P.M.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 75.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
Toward the Conservation Activity.
(1997).
Osterhus, T.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 76.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
Toward the English Language.
(1994).
Koslow, S.; Shamdasani, P.N.; Touchstone, E.E.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 77-78.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
Toward the Object.
(1994).
Lord, K.R.; Lee, M.; Sauer, P.L.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 79.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
toward the offer.
(1988, 1989).
Burton, S.; Lichtenstein, D.R.; Bearden, W.O.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 82-82.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
Toward the Organization.
(1995).
Moore, D.J.; Harris, W.D.; Chen, H.C.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 83.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
Toward the Product/Brand (Semantic Differential). (Varied. Attitude Toward
the Product/Brand (Semantic Differential). (Varied.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 84-93.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
Toward the Service Provider.
(1986).
Stafford, M.R.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 94-95.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attitude
Toward the Spanish Language.
(1994).
Koslow, S.; Shamdasani, P.N.; Touchstone, E.E.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 96-97.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attribute
favorability.
(1994).
Aaker, J.L.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 98-99.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Attribution of Blame.
(1996).
Griffin, M.; Babin, B.J.; Attaway, J.S.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 100.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Authority,
part of Narcissistic personality inventory. [NPI].
(1988).
Raskin, R.; Terry, H.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 101-102.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Behavioral
intention. (varied. Behavioral intention. (varied.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 103-107.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Behavioral
intention.
(1997).
Oliver, R.L.; Rust, R.T.; Varki, S.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 108.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Behavioral
intention (external response).
(1996).
Zeithaml, V.A.; Berry, L.L.; Parasuraman, A.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 109.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Body
consciousness (public).
(1981).
Miller, L.C.; Murphy, R.; Buss, A.H.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 110-111.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Brand
Beliefs for a Luxury Sedan (Comparative).
(1994).
Neese, W.T.; Taylor, R.D.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 112.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Brand
Beliefs for a Luxury Sedan (Noncomparative).
(1994).
Neese, W.T.; Taylor, R.D.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 113.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Brand
consciousness.
(1996).
Donthu, N.; Gilliland, D.I.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 114.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Brand
consciousness.
(1986, 1996).
Sproles, G.B.; Kendall, E.L.; Shim, S.; Gehrt, K.C.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 115.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Brand
differences.
(1996).
van Trijp, H.C.M.; Hoyer, W.D.; Inman, J.J.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 116.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Brand
equity.
(1996).
Ha, L.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 117-118.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Brand
familiarity.
(1993).
Machleit, K.A.; Allen, C.T.; Madden, T.J.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 119.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Brand
loyalty.
(1994).
Putrevu, S.; Lord, K.R.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 120.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Brand
loyalty.
(1994).
Mittal, B.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 121.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Brand
personality (competence).
(1997).
Aaker, J.L.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 122.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Brand
personality (excitement).
(1997).
Aaker, J.L.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 123.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Brand
personality (ruggedness).
(1997).
Aaker, J.L.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 124.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Brand
personality (sincerity).
(1997).
Aaker, J.L.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 125.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Brand
personality (sophistication).
(1997).
Aaker, J.L.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 126.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Brand
preference.
(1997).
Sirgy, M.J.; Grewal, D.; Mangleburg, T.F.; Park, J.O.; Chon, K.S.;
Claiborne, C.B.; Johar, J.S.; Berkman, H.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 127.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Budget
constraints.
(1996).
Urbany, J.E.; Dickson, P.R.; Kalapurakal, R.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 128.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Calm.
(1985).
Asmua, E.P.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 129-130.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Choice
confusion.
(1986,
1996).
Sproles, G.B.; Kendall, E.L.; Shim, S.; Gehrt, K.C.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 131.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Choice
task meaningfulness.
(1997).
Sen, S.; Johnason, E.J.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 132.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Clothing
concern.
(1979).
Gurel, L.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 133-134.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Clothing
style preference.
(1997).
Sirgy, M.J.; Grewal, D.; Mangleburg, T.F.; Park, J.O.; Chon, K.S.;
Claiborne, C.B.; Johar, J.S.; Berkman, H.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 135.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Collectivism (coworkers).
(1988).
Hui, C.H.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 136-137.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Collectivism (parents).
(1988).
Hui, C.H.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 138-139.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Commitment
(organizational).
(1994).
Kelley, S.W.; Davis, M.A.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 140-141.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Commitment
(store).
(1997).
Bettencourt, L.A.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 142.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Comparison
shopping (check prices).
(1997).
Putrevu, S.; Ratchford, B.T.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 143.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Comparison
shopping (initial).
(1996).
Urbany, J.E.; Dickson, P.R.; Kalapurakal, R.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 144.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Comparison
shopping (multiple stores).
(1997).
Putrevu, S.; Ratchford, B.T.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 145.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Comparison
shopping (product attributes).
(1997).
Putrevu, S.; Ratchford, B.T.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 146.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Comparison
shopping (routine).
(1996).
Urbany, J.E.; Dickson, P.R.; Kalapurakal, R.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 147.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Comparison
shopping (unit prices).
(1997).
Putrevu, S.; Ratchford, B.T.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 148.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Complaint
intentions (private).
(1988).
Singh, J.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 149-150.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Complaint
intentions (third party).
(1988).
Singh, J.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 151-152.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Complaint
intentions (voice).
(1988).
Singh, J.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 153-154.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Complaint
likelihood (direct).
(1997).
Blodgett, J.G.; Hill, D.J.; Tax, S.S.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 155.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Compulsive
buying.
(1992).
Faber, R.J.; O'Guinn, T.C.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 156-157.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Confidence
(task).
(1996).
Urbany, J.E.; Dickson, P.R.; Kalapurakal, R.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 158.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Conformity
motivation (consumption).
(1995).
Kahle, L.R.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 159.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Conservation (energy).
(1997).
Osterhus, T.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 160.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Contribution to Purchase Decision (Initiation Stage).
(1994).
Beatty, S.E.; Talpade, S.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 161-162.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Contribution to Purchase Decision (Search/Decision Stage).
(1994).
Beatty, S.E.; Talpade, S.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 163-164.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Cooperation.
(1997).
Battencourt, L.A.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 165-166.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Cosmetics
use.
(1995).
Netemeyer, R.G.; Burton, S.; Lichtenstein, D.R.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 167.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Country of
Origin Image (People).
(1992).
Pisharodi, R.M.; Rarameswaran, R.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 168-169.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Country of
Origin Image (Similarity).
(1992).
Pisharodi, R.M.; Rarameswaran, R.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 170-171.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Country of
Origin Product Image (Cars).
(1986, 1992).
Pisharodi, R.M.; Rarameswaran, R.; Yaprak, A.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 172-173.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Country of
Origin Product Image (Desirable Attributes).
(1992).
Pisharodi, R.M.; Rarameswaran, R.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 174-175.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Country of
Origin Product Image (Desirable Blender Attributes).
(1992).
Pisharodi, R.M.; Rarameswaran, R.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 176-177.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Country of
Origin Product Image (Distribution/Advertising).
(1986, 1992).
Pisharodi, R.M.; Rarameswaran, R.; Yaprak, A.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 178-179.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Country of
Origin Product Image (Positive Blender Attributes).
(1994).
Maherswaran, D.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 180.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Country of
Origin Product Image (Undesirable Attributes).
(1992).
Pisharodi, R.M.; Rarameswaran, R.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 181-182.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Country of
Origin Product Image (Undesirable Blender Attributes).
(1992).
Pisharodi, R.M.; Rarameswaran, R.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 183-184.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Coupon use
(economic benefits).
(1994).
Mittal, B.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 185.
UTA location and call number; FIND IN A LIBRARY NEAR YOU:
http://www.worldcatlibraries.org/wcpa/oclc/25965149
Coupon use
(others).
(1994).
Tat, P.K.; Bejou, D.
IN: Bruner II, G.C.; Hensel, P.J. (2001). Marketing scales handbook: A
compilation of multi-item measures. Vol. 3. Chicago. American Marketing
Association. Page(s): 186.