Central Library Service Zone Activity

When the User Engagement and Services department lost a staff member from the overnight shift, the Department Head asked the Assessment team to look at the activity data related to the time period 11pm to 7am during the long semesters of the 2014-2015 academic year.  We pulled quantitative data that represented multiple activities, like building entries, circulation activity, reference transactions and consultations and group study room reservations and did a time based analysis to see what type of activity was occurring during the target hours.  The attached document is a summary of that analysis.    The analysis was used to shift the duty hours of the vacant position to more closely match the hours when there was more activity going on at the 1st floor Service Zone, and thus greater user need.